Scenario:
When trying to launch Instrument Manager™ (IM) from Thin Client, the following message appears:
Potential reasons this happened:
- Caché is not running
- IM is not installed on Thin Client
- IM shared folder on the Primary system permissions (read/write/modify) not granted correctly to the logged in user
- IM shortcut target field did not have correct domain name/IP and path location of IM executable
- IMOPTION.ini file does not have correct computer name or IP
- IMOPTION.ini file on the Primary is malformed/corrupted
- Windows Firewall is turned on Thin Client
Resolution:
- Start Caché
- Be sure IM is installed on Thin Client
- Insert the Instrument Manager DVD or mount Instrument Manager.iso
- Right click on setup.exe choose to run as administrator; the install wizard opens up, choose Thin Client install, then select next to continue with install
- Grant Instrument Manager shared folder on the Primary system permissions (read/write/modify)
- Go to drive where IM is installed on the Primary system;
- Right click to go to Properties;
- Select the Sharing tab;
- Verify/Add the Full control (Read/Write/Modify) permissions there for all users who will access IM.
- Create shortcut on Thin Client desktop
NOTE: Be sure to place under shortcut properties target field correct domain name/IP and path location of IM executable on the Primary system - Make sure the correct computer name or IP address of the Primary is added in the IMOPTION.ini file
- Make sure Windows firewall is turned off on Thin Client
- Check IMOPTION.ini file on the Primary to make sure it is not malformed/corrupted
