Direct Licensing Resources
your Instrument Manager™ license.
Are You a Third-Party User of Instrument Manager™?
For over 35 years, Data Innovations (DI) has been the leader in vendor-neutral lab middleware. We serve more than 6.000 hospitals and laboratories in 80+ countries. Some users of Instrument Manager™ (IM) middleware are licensed through approved third-party IVD resellers. If your lab falls in this category, it is important to know that there are advantages you are missing that direct DI customers enjoy.
Benefits of working directly with DI include:
Immediate access to new IM versions for increased cybersecurity and performance.
Direct access to DI’s Customer Support team for prompt assistance with troubleshooting.
Exclusive access to Lab GPS™, a cloud-based solution for real-time connectivity monitoring and troubleshooting through desktop and mobile apps.
Flexibility to add new instruments by accessing our library of 1.100+ instrument drivers. New drivers and enhancements are developed at no additional charge.
Ability to merge multiple IM systems to a single instance for improved operational and cost efficiencies.
Unlimited ability to customize rules to accommodate any instrument or workflow
Is Your Lab Sacrificing Performance through Third-Party Licensing?
Find out what areas of performance your lab may be falling short in as a third-party licensed user of Instrument Manager. Download our Instrument Manager Middleware Performance Assessment and complete the checklist to rate your lab.
Ready to transfer your IM system to Direct?
University of Iowa Discovers Full Benefits of Direct IM Licensing
Case Study
Discover how the University of Iowa Laboratories overcame the limitations of a third-party Instrument Manager license to enjoy the full benefits of working directly with Data Innovations.
Download the Case Study »
7 Ways to Increase Clinical Lab Productivity in a Staffing Crunch
Artigo
This article explores seven key strategies—ranging from vendor-neutral connectivity to automation and informatics—that direct customers of DI can employ to do more with less.
Leia mais »Direct Licensing FAQs
To initiate the process, submit our request-to-transfer form and a representative from the DI Sales team will reach out to you to walk you through the process.
The overall estimated timeline for the transfer process is approximately 3 weeks but is dependent on certain tasks being completed by the various parties.
Increases to the timeline may include, but are not limited to:
- Delay by approved DI business partner (Reseller) in approving the license transfer due to unfinished projects or monies owed on contracts by Customer.
- If a Master Agreement is required by Customer before a transfer letter can be signed.
- Delay in DI receipt of Purchase Order (PO) from Customer.
- Delay in the scheduling of the Customer Handoff Meeting.
No. The Reseller IVD must agree and sign the transfer letter approving the transfer.
DI will begin supporting you as soon as the transfer letter is signed by all parties and we have received a PO.
If you are a new direct DI Customer, it is required. If you are an existing DI Customer and are combining licenses, it is optional. DI strongly recommends attending the handoff meeting for customers who are new to DI support or who require assistance in transferring license files. Please inform your Sales Representative if you do not require the meeting.
Please reach out to your DI Sales Representative while the transfer process is ongoing for any questions.
If you are unsure of who your Sales Representative is, please contact northamerica-sales@datainnovations.com and someone from DI will get you in contact with the correct person.
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Ready to Start the Transfer Process?
To begin the process of transferring your Instrument Manager license from a third-party IVD reseller to a direct license with Data Innovations, submit your request below. A member of the DI Sales team will then contact you to get started!
